Return & Refund Policy

1. Eligibility for Return or Refund

A return or refund request may be considered only if all of the following conditions are met:

• The product collection is completely unused
• The original outer seal and packaging remain intact
• The product is returned within 15 days of delivery
• The product is returned in its original condition without any signs of use, tampering, or damage

2. Non-Returnable Conditions

Returns or refunds will not be accepted if:

• The seal on the product collection has been opened or broken
• The packaging appears tampered with or used
• The product has been partially or fully used
• The return request is raised after 15 days of delivery

Rituva reserves the right to inspect the returned product before approving any refund or replacement request.

3. Damaged or Incorrect Orders

If a customer receives a damaged, defective, or incorrect product, the issue must be reported within 72 (seventy-two) hours of delivery along with relevant images and order details.

After review and verification, an appropriate resolution will be provided. In these cases, Rituva shall bear the cost of return shipping.

4. Refund Process

Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 7 (seven) business days from the date of receipt and inspection of the returned product.

• Shipping charges: Shipping or handling charges, if any, may not be refundable.
• Return shipping costs: For products returned due to being damaged, defective, or incorrect, Rituva shall bear the cost of return shipping. For all other eligible returns, return shipping costs shall be borne by the customer.
• COD orders: For orders placed via Cash on Delivery, approved refunds will be processed via bank transfer (NEFT/IMPS) to the account details provided by the customer within 7 (seven) business days of approval.

5. Contact Us

For any return or refund-related queries, users may contact: